Privacy Policy

How we collect, use, and protect your personal information

At TropicGo Vacations, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our services.

Last Updated: January 15, 2025

1. Information We Collect

We collect the following types of personal information:

Personal Identification Information

  • Full name
  • Date of birth
  • Passport details
  • Contact information (email, phone, address)

Booking & Payment Information

  • Travel preferences and special requirements
  • Payment card details (processed securely)
  • Transaction history

Technical & Usage Data

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our website
  • Cookies and tracking data (see Section 8)

2. How We Use Your Information

We use your personal information for the following purposes:

Purpose
Details
Booking Processing
To process and manage your travel arrangements
Customer Service
To respond to inquiries and provide support
Marketing
To send promotional offers (with your consent)
Legal Compliance
To meet regulatory and legal obligations
Website Improvement
To analyze usage and improve our services

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: When processing is necessary to fulfill our booking contract with you
  • Legal Obligation: When required to comply with laws (e.g., immigration requirements)
  • Legitimate Interests: For our business operations, provided your rights aren't overridden
  • Consent: For marketing communications and certain data processing activities

4. Data Sharing & Disclosure

We may share your information with:

  • Travel Suppliers: Airlines, hotels, and tour operators to fulfill your bookings
  • Service Providers: Payment processors, IT services, and marketing platforms
  • Legal Authorities: When required by law or to protect our legal rights
  • Business Transfers: In connection with mergers or acquisitions

We ensure all third parties respect your privacy and only process data for specified purposes.

5. International Data Transfers

As an international travel company, your data may be transferred outside Malaysia to:

  • Countries where you will travel
  • Locations of our international partners
  • Cloud servers in various jurisdictions

We implement appropriate safeguards (such as standard contractual clauses) for transfers to countries without adequate data protection laws.

6. Data Security

We implement robust security measures to protect your data:

  • Encryption of sensitive data in transit and at rest
  • Regular security audits and vulnerability testing
  • Limited access to personal data on a need-to-know basis
  • Secure payment processing compliant with PCI DSS standards

Despite our measures, no internet transmission is completely secure. We cannot guarantee absolute security of your data.

7. Your Rights

Under data protection laws, you have rights including:

Access

Request copies of your personal data

Rectification

Correct inaccurate or incomplete data

Erasure

Request deletion of your data in certain circumstances

Restriction

Limit processing of your data

Portability

Receive your data in a structured format

Objection

Object to certain processing activities

To exercise these rights, please contact our Data Protection Officer at [email protected].

8. Cookies & Tracking

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyze visitor behavior
  • Personalize content and ads
  • Integrate social media

Cookie Types

You can manage cookie preferences via our Cookie Settings tool or your browser settings.

9. Policy Changes

We may update this policy periodically. Significant changes will be communicated through:

  • Notices on our website
  • Email notifications (where appropriate)
  • Updated "Last Updated" date at the top of this policy

We encourage you to review this policy regularly to stay informed about how we protect your information.

10. Contact Us

For privacy-related inquiries or to exercise your rights, please contact:

Data Protection Officer

Email: [email protected]

Phone: +6016 - 4284 816

Mailing Address

TropicGo Vacations

22-5, Avenue 13,

Jalan Kerinchi, Bangsar South,

59200 Kuala Lumpur, Malaysia.